941 Reviews Found
Confirmed Service Customer
Had to sit n waiting area for 4n a half hours had a apt at 2 n n I got there at 1:30 n left at 5:30
Sheridan L.
ST PETERSBURG
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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Confirmed Service Customer
We're very happy with our recent visit to Dimmitt Service for our Trailblazer. It was easy to make an appointment and I love the fact that I receive texts and emails reminding me of the appointment. I need those! In addition, the reminders are very detailed and helpful. I also love the fact that the technician himself sent an email introducing himself and advising that he would be caring for our vehicle. The communication process is outstanding! The time that the vehicle was in for maintenance seemed very fair in the sense that a special part had to be ordered and installed, and that was in addition to the main reason that the vehicle was there. In one of the texts, there was an option to check on the health of your vehicle, and my only suggestion for improvement would have been to see what was actually happening during maintenance. Maybe it was there and I didn't find it. Overall, the experience was outstanding as usual, and we are very happy to have the option to bring our vehicle to Dimmitt for service.
Dinah M.
LARGO
Business Response
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care!
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Confirmed Service Customer
I always have perfect service when I visit Dimmitt Chevrolet.
Taylor C.
JACKSONVILLE
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our dealership! We are looking forward to working with you again in the future.
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Confirmed Service Customer
The wait time for an oil change reached 2 hours. That is a bit excessive.
Traci T.
PINELLAS PARK
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
My Service Advisor was Chris Sullo and he was fantastic. He communicated with me regularly on the status of my vehicle; he coordinated the rental car and the rides to and from the rental company and he made the process bearable. The overall experience was excellent, and it would be hard to find a Service Advisor and dealership better than this relationship.
Edward D.
Palm Harbor
Business Response
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
The service rep Tito did a good job explaining my options and what procedures would be done and what would be checked. I am satisfied he had my wellbeing in mind.
Robert P.
DUNEDIN
Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for leaving us this response!
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Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope you have a great day!
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Confirmed Sales Customer
Steve C was incredible! From the first video introduction ( very impressive).. I walked in already having a connection with him . My husband and I have purchased my previous 8 vehicles from Hyundai so this is our first Chevy . The process was stress free and seamless from start to finish ! More than that, it was actually a pleasant experience.
Jill D.
OLDSMAR
Business Response
Hi there, thank you; we appreciate your feedback! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Sales Customer
We enjoyed the whole experience. Didn't come there expecting to buy a car but my husband had a price in mind and everyone worked to get it down where he wanted. We actually drove home in our new Malibu that night.
Dana S.
ODESSA
Business Response
Hi, thanks for your praise and kind comments about our team. We hope you have a great day!
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Business Response
Wow, we're glad you had such a wonderful experience with us! We hope to be of service to you again in the future. Best wishes, Dimmitt Chevrolet, INC.
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Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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Confirmed Service Customer
the staff was very helpful, despite the problematic questions I had! I had an appointment scheduled on Saturday 04/20 at 10:00 (after I chose the basis of work and cost, the work included along with cost and oil change !!! note I have a bolt ev electric vehicle !!!! )($50) they explained to me that my tires were perfect but I had to get them balanced, which I did ($150)! after about 5 hours of the service work they delivered me and I left with my 5 year old daughter! at 10:00 pm one tire went flat (no stud, no tear from what I was told) on I-275! chevrolet roadside assistance never came waiting over 3 hours !!! i had to move it for my safety to a repair shop to fix it !! I change the tire with what I found early in the morning to return to my family! I'm coming to you on Monday to put the right type of tire because I had a warranty! they make an appointment for me for the next one! they didn't explain to me that I have to have the warranty paper with me ?????? (without this paper they couldn't do something without cost ($300) I left, I came back!!! after 4 hours!!!!! (for a tire change with an appointment) they replaced it with what they had (same type, but not the same quality !! I went back !!!! I went to the boss who needed it !!! I lost the balance of the car ??? I had it fixed two days ago) so that I don't have a stable steering wheel !!! as they didn't even check the car before they delivered it I left, I'm back!!!! why did the sound for a flat tire hit !!!! I went to my boss, he put the necessary pressure on me!!! was , is that all ??? I lost the balancing of the car (which I had fixed two days before) as a result of which it hums while driving and I don't have a stable steering wheel!!! no one bothered!!! as he did not care, nor did they check the car before handing it over if it is. Okay !!! in the electric vehicle one of the things done in the service is to check the fluids if they are ok !!! and yet the car left without fluid for the wipers ($2-3) !!!! I don't know anymore if I can trust the car in your hands !!!! now I have to find someone else to look at the tires as a whole because of the sound they have!!! another cost and another waste of time!!!
Theofanis A.
OLDSMAR
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Thank you again for the great review!
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Confirmed Service Customer
Was overcharged for services. I had to point this out to the advisor who did correct it. Also, I stated I wished to be notified if repairs were needed. I was not, and work was done without my authorization. It was an oversight on the advisor's part, but since I would likely have had it done, I did not press the issue. I wish to say there needs to be better oversight for issues like this. You could easily have lost me as a customer. In the end, it all came out well, but the doubts linger. I will be back, but if it happens again, rest assured I will not.
Daniel C.
CLEARWATER
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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Confirmed Service Customer
2 things. I had to replace 1 tire apparently was not under warranty, I have all the warranty you can sign up for. Even the extended 100,00-mile warranty. Second, I was not going to pay $50.00 just to replace my engine air filter. When I got home went to remove and clean the air filter. There was a cigarette butt and a piece of torn plastic in the air filter box. How did it get there? The car has not been service since I bought it at Dimmitt???
Leonor V.
CLEARWATER
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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Confirmed Service Customer
Angelo in service was very knowledgeable, professional and friendly. After having my car in service, for several days, he returned it to me as clean and detailed as I brought it in. I was very impressed. Great job!
John B.
Trinity
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
Tito Gonzalez was my service advisor, he was very helpful and great to work with. My account had some info transposed from a previous visit and Tito was able to correct it in the system.
Donna L.
CLEARWATER
Business Response
Hi, we're so glad that we were able to go above and beyond your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Confirmed Service Customer
My service advisor, Deana Miller was very helpful and knowledgeable. I will be asking to connect with her again for service for me and my friends.
Francis C.
LARGO
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Sales Customer
First time I have purchased a vehicle without ever going to the dealership. This was all about my schedule and Dimmitt handled it all with professionalism!
Michael S.
ODESSA
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
Take 4 days to fix my vehicle They charge for alignment wen my vehicle have only 11000 miles
Ruben G.
CLEARWATER
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.